ISEB인증 BH0-012덤프로ISEB시험을 패스,하지 못하셨다구요? 최선을 다했는데도 실패하였다는 말은 영원히 하지마세요. ISEB인증 BH0-012시험을 패스하는 방법은 많고도 많습니다. ITExamDump의ISEB인증 BH0-012덤프로 시험에 다시 도전해보세요. ITExamDump의ISEB인증 BH0-012덤프는 착한 가격에 100%에 달하는 적중율과 패스율을 보장해드립니다. 시험에서 불합격성적표를 받으시면 덤프구매시 지불한 덤프비용을 환불처리해드립니다. ITExamDump의ISEB인증 BH0-012덤프로 시험패스를 꿈꿔보세요.
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시험 번호/코드: BH0-012
시험 이름: ISEB (The Foundation® ITIL (2012 Onwards) )
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Q&A: 99 문항
업데이트: 2013-09-29
우리 ITExamDump에서는 최고이자 최신의ISEB 인증BH0-012덤프자료를 제공 함으로 여러분을 도와ISEB 인증BH0-012인증자격증을 쉽게 취득할 수 있게 해드립니다.만약 아직도ISEB 인증BH0-012시험패스를 위하여 고군분투하고 있다면 바로 우리 ITExamDump를 선택함으로 여러분의 고민을 날려버릴수 있습니다.
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NO.1 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D
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NO.2 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A
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NO.3 What is the name of the group that should review changes that must be implemented faster than the
normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
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NO.4 Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
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NO.5 Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
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NO.6 Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
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NO.7 Which one of the following is NOT part of the service design stage of the service lifecycle.?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A
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NO.8 Which one of the following activities are carried out during the "Where do we want to be?" step of the
continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D
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NO.9 Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B
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NO.10 Implementation of ITIL service management requires the preparation and planning of the effective and
efficient use of "the four Ps." What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Answer: C
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NO.11 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C
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NO.12 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B
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NO.13 Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during
design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B
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NO.14 Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D
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NO.15 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
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