요즘 같은 인재가 많아지는 사회에도 많은 업계에서는 아직도 관련인재가 부족하다고 합니다.it업계에서도 이러한 상황입니다.SAP C_BOSUP_90시험은 it인증을 받을 수 있는 좋은 시험입니다. 그리고ITExamDump는SAP C_BOSUP_90덤프를 제공하는 사이트입니다.
ITExamDump에는 베터랑의전문가들로 이루어진 연구팀이 잇습니다, 그들은 it지식과 풍부한 경험으로 여러 가지 여러분이SAP인증C_BOSUP_90시험을 패스할 수 있을 자료 등을 만들었습니다, ITExamDump 에서는 일년무료 업뎃을 제공하며, ITExamDump 의 덤프들은 모두 높은 정확도를 자랑합니다. ITExamDump 선택함으로 여러분이SAP인증C_BOSUP_90시험에 대한 부담은 사라질 것입니다.
시험 번호/코드: C_BOSUP_90
시험 이름: SAP (SAP Certified Support Associate - Incident Management with SAP BusinessObjects)
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Q&A: 80 문항
업데이트: 2014-01-17
ITExamDump의 SAP인증 C_BOSUP_90시험덤프자료는 여러분의 시간,돈 ,정력을 아껴드립니다. 몇개월을 거쳐 시험준비공부를 해야만 패스가능한 시험을ITExamDump의 SAP인증 C_BOSUP_90덤프는 며칠간에도 같은 시험패스 결과를 안겨드릴수 있습니다. SAP인증 C_BOSUP_90시험을 통과하여 자격증을 취득하려면ITExamDump의 SAP인증 C_BOSUP_90덤프로 시험준비공부를 하세요.
ITExamDump의SAP인증 C_BOSUP_90시험덤프 공부가이드는 시장에서 가장 최신버전이자 최고의 품질을 지닌 시험공부자료입니다.IT업계에 종사중이라면 IT자격증취득을 승진이나 연봉협상의 수단으로 간주하고 자격증취득을 공을 들여야 합니다.회사다니면서 공부까지 하려면 몸이 힘들어 스트레스가 많이 쌓인다는것을 헤아려주는ITExamDump가 IT인증자격증에 도전하는데 성공하도록SAP인증 C_BOSUP_90시험대비덤프를 제공해드립니다.
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NO.1 You receive a customer message where several issues are reported.
What will be your next step?
A. Ask the customer to create one message per issue.
B. Ask your colleagues for processing this message.
C. Solve all issues in the message, because it is beneficial for customers to report several issues in one
message.
D. Start message processing without contacting the customer.
Answer: A
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NO.2 What can the processor use in the Service Desk for message processing? (Choose two)
A. CRM_DNO_MONITOR transaction within SAP GUI
B. Transaction INCMAN
C. Business Process Monitoring Work Center
D. Incident Management Work Center
Answer: A,D
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NO.3 What is the characteristic of a system when defined as a subset of the installation in SAP systems.?
(Choose two)
A. A system corresponds to production, test AND development environment.
B. A system is identified using a system ID.
C. One system can be a child to multiple installations.
D. A system corresponds to either production, test OR development environment.
Answer: B,D
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NO.4 How can you find the Root Cause Analysis within SAP Solution Manager?
A. Use the appropriate work center transaction code.
B. Fill in the search box with keyword Root Cause Analysis.
C. Open a new application with default settings.
D. Use the left side menu.
Answer: A
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NO.5 What does priority in incident management mean?
A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.
Answer: B
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NO.6 What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports exclusively with graphics
B. Reports with animations
C. Reports with or without graphics
D. Reports exclusively without graphics
Answer: C
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NO.7 As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager
installation on the customer site?
A. Customers do not require their own SAP Solution Manager installation.
B. Customers require their own installation of SAP Solution Manager.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Answer: A
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NO.8 What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
A. Ramp-up support
B. Robust Service Level Agreements (SLA)
C. 7 x 24 root cause analysis
D. SAP system backup
Answer: B,C
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NO.9 What is SAP EarlyWatch Check?
A. It is a fully automatically generated report.
B. It is a document that customers follow to check their platform.
C. It is a service delivered onsite.
D. It is a service delivered remotely.
Answer: D
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NO.10 What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much until more
information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B
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NO.11 If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to
run?
A. SOLMAN_WORKCENTER
B. MSY_SETUP
C. SMSY_SETUP
D. SMSY
Answer: D
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NO.12 The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?
A. The customer is no longer entitled to support since they have caused a fault in the system.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the
issue on your internal system.
D. The customer's system has the fault therefore you only need to use their system for further
investigation and testing.
Answer: C
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NO.13 What is the Software Developer Network (SDN)?
A. The Software Developer Network (SDN) is a portal containing information about code strategy for third
party products.
B. The Software Developer Network (SDN) is a portal containing robust and complete information about
the underlying code of the SAP Product suite.
C. The Software Developer Network (SDN) is a portal containing robust and complete collection of
content and collaboration dedicated to SAP technology.
D. The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to
brainstorm solutions for code level issues.
Answer: C
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NO.14 What is Product Support Hierarchy in SAP environment? (Choose two)
A. It is an instrument in organization and reporting within Product Support.
B. It defines the maintenance pricing level.
C. It is a view on the Application Component Hierarchy.
D. It is part of the Service Level Agreement.
Answer: A,C
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NO.15 What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are open workshops.
C. They are not available to Channel partners.
D. They are chargeable add-ons.
Answer: A
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